Team

Why it matters

The reason most firms can't safely delegate to AI is that they never had a delegation structure for humans either - no defined doer, no defined reviewer, no explicit handoff. A practice that has systematised Team can hand one named action to a machine and keep review with a lawyer, and state exactly who is responsible for what. That sentence is the entire governance model of safe AI practice.

How to systematise it

1. 01For each named action in your library, write down who is the doer and who is the reviewer today, even if it's the same person.
2. 02Make the handoff explicit: what does 'done' look like before it moves to review?
3. 03Decide, in writing, which actions could tolerate a non-human doer with a human reviewer, and which cannot yet.
4. 04Review the chart quarterly - roles should evolve as the practice does.

What automation looks like, once this is systematised

An agent is simply another named doer on the chart - assigned to specific, routine actions, with a human reviewer of record on every one. Nothing ships without a human decision point, because that discipline already existed before the agent arrived.

Common failure modes

• −Responsibility is discovered only when something goes wrong, never assigned in advance.
• −AI is given an action with no defined human reviewer, so failures are invisible until a client notices.
• −"Team member" is assumed to mean 'lawyer,' so support staff and agents both operate without a formal role.

Self-check

• ?For your five most common actions, could you name the doer and reviewer right now, without checking?
• ?If an agent drafted something today, do you know exactly who is responsible for catching a mistake in it?
• ?Has your firm ever had a handoff fail because two people each assumed the other owned it?

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